Privacy Policy

PERSONAL DATA

Personal data is all the information which, to some extent, may be attributed to you. When you visit our website, information is gathered about which is used i.a. for consumer analyses as well as adjustment and improvement of our content. At JNG Holding 2012 ApS, we are very aware of the need for appropriate protection, transparancy and prudent processing of any personal information we receive. We continuously update this privacy policy in accordance with internal processes and proper alignment with the current law. We have updated our privacy policy recently, in accordance to the new GDPR law, on how we process and protect your personal data. 

If you do not want information to be collected, you should delete your cookies and refrain from further use of the website. Below, we have elaborated what information is collected, what purpose it serves and which third parties have access to it.

Collection of information
JNG Holding 2012 ApS collects information about you when you actively enter information on www.sparkz-copenhagen.com, sign up for the newsletter, place an order, participate in competitions and/or participate in other activities on the website. We typically collect and process the following types of information: A unique cookie-ID and technical information about your computer, tablet or mobile, your IP-number, geographical location, and which pages you click. To the extent you give your explicit consent and enter the information yourself, the following is processed as well: Name, phone number, e-mail, address, order details, purchase history and payment information. This will typically happen in connection with creation of a user profile, or when purchases are made.

Use of information

The information is used to identify you as a user. In addition, it is used for recording your purchases and payments, as well as for delivering the services, you have requested, to you – i.e. sending a newsletter. In addition, we use the information for general analysis of traffic on the website, as well as for optimisation of our services, contents and your user experience.

We use personal information to process orders, returns and tracking packages. With the help of these data, we can contact you regarding status on your order, delivery, payment, return and treatment of claims, complaints and garanties. We reserve the right to contact you via phone or e-mail, if there are any issues regarding your order. 

The information is stored for the period allowed by law, and we will delete it when it is no longer needed or you no longer shop on www.sparkz-copenhagen.com. At any given moment, you have the right to request which personal information we have collected about you. Contact us at support@sparkz.dk, and we will send you information about your data via e-mail. You also have the right to have your information corrected, in case they are incorrect, via your personal log-in or by contacting us directly. 

If you wish to withdraw your consent and have your personal data deleted, please contact support@sparkz.dk, so we can delete your data as soon as possible. We reserve the right to prolong the period if we have an ongoing case with your regarding payment, delivery, return, fraud or debt. In this case, we need your information so we can contact you in the period the case is open. 

When you sign up for our newsletter, we recieve your consent to send you direct marketing: Campaign offers, information and invitations via e-mail. We use data such as: Name, e-mail and track which items you click on. You can at any given moment withdraw your consent by unsubscribing our newsletter through your personal login or on the newsletter itself. 

Safety

We have taken technical and organisational measures to prevent your data from being accidentally or illegally deleted, published, lost, deteriorated or made available to unauthorised parties, abused or generally treated in violation of the law.

Disclosure of information
We do not sell, share or transfer your personal information to any third party, unless otherwise described in this privacy policy. With the aim of supporting our business, suppliers or third parties (e.g. credit card companies, customer service suppliers or shipping companies) may process your information, but only to the extent necessary to carry out the transaction requested by you.

Your personal information is available internally in JNG Holding 2012 ApS, and these are never forwarded to third party with the intent to advertise outside our company. Data about your use of the website, your geographical location, gender and age segment etc. is disclosed to third parties to the extent that this information is known. You may see which third parties these are in the section on "Cookies" below. The information is used for targeted advertising, measure statistics and user data. These track your navigation on several sites, so our advertising to you, also appears on other relevant channels. 

In addition, we use a number of third parties for the storage and processing of data. These exclusively process information on our behalf and may not use it for their own purposes. Disclosure of personal information such as name and e-mail will only happen if you consent to it. We only use data processors in the EU or in countries able to sufficiently protect your information. 

Insight and complaints

You have the right to know what personal data we process about you. You may at any time revoke your consent or object to us using your personal data. You also have the right to change your information, provided it is incorrect, or have it erased. Should you desire access to your information, you may contact our customer service at support@sparkz.dk, which is ready to help you.

If you wish to complain about the processing of your personal data, you also have the opportunity to contact The Danish Data Protection Agency.

COOKIES

Our website uses cookies, which are small text files stored on your computer, mobile and/or tablet with the aim to recognise it, remember settings, compile statistics and target ads. Cookies are reliable files and cannot contain malicious code such as virus or collect information about what you use your computer, mobile and/or tablet for in general.

The use of cookies
JNG Holding 2012 ApS uses cookies for the following purposes: Functionality, web statistics, as well as sales and advertising. We do not use cookies to store or collect personal information. We use functional cookies to ensure that our website functions properly, which among other things include being able to add items to your cart and complete a transaction. We connect your cookie-ID to your personal login, which is collected when you create an account on our website.  

We work with service providers for the collection of web statistics. Among other things, cookies from these providers give us the opportunity to see which pages are visited and where the traffic is coming from. We use this information to measure and improve the user experience on our site, and to follow up on sales and advertising campaigns.

Additionally, we use partners to help us keep track of user activities, the yield of online advertising and to deliver targeted online ads when you visit other websites. These services may use third-party cookies provided by our partners.

On our website, we work with - and use cookies from the following service providers:

  • Google (Google Analytics for web statistics and Google AdWords for sales optimisation)
  • Facebook
  • MailChimp
  • Sleeknote
  • Adroll
  • Klaviyo
  • Magento

How to avoid cookies
Should you not want to accept cookies, their use can be refused by changing the relevant settings in your browser. You can at any time delete cookies from your device. Should you delete or block cookies, ads may become less relevant to you and appear more frequently. You also risk that the website will not function properly and that there is content which you cannot access, which may affect your user experience when visiting www.sparkz-copenhagen.com

PUBLISHER
The www.sparkz-copenhagen.com website is owned and published by:

SPARKZ COPENHAGEN
JNG Holding 2012 ApS
Kattesundet 4, 2nd Floor
DK-1458 Copenhagen K
CVR.: 34218501
Phone: +45 3395 0227
E-mail: support@sparkz.dk